Answers to the questions we are asked most, plus the service standards you can hold us to.
Answers to the questions we are asked most, plus the service standards you can hold us to.
Commonly asked questions about your policy and your account.
What to send us, and what happens next.
How a claim moves through our team.
Pre-authorised debit, online banking and mail.
Client forms, ready to complete online or download.
Where electronic signatures are accepted, and how to use them.
Short articles on health, money and planning.
Processing times for every common request.
Call our client services team on 1-800-846-5970, Monday to Friday, 8:00 a.m. to 7:00 p.m. ET.