How do I

If you’re making a claim on a life insurance policy, it’s most likely because you’ve experienced a personal loss. We understand that this is a challenging time so we want to help make the claims process as quick and as easy as possible.

Step 1: Contact us in any one of the following ways

• Complete and submit our online life claim form.
• Email the ivari claims team.
• Call us at 1-800-846-5970.

You’ll need to have this information handy: policy number, the insured’s first and last name, date of death, country of death and cause of death.

Step 2: One of our Claims Adjudicators will contact you within 24 hours of receiving the claims details. At that time we’ll explain the claims requirements and send you any forms that need to be completed, either by email or mail. Providing us with your email address will help to expedite this process.

Step 3: When we receive the requested documents and completed forms, we will evaluate your claim and make a decision.

If the policy is less than 2 years old: claims for policies under 2 years old are referred to as “contestable claims”. While this may sound bad, it really just refers to the fact that the claim will have to go through a routine investigation process to look at the insured’s health history prior to the date of the policy being issued. This is an industry-wide practice that can take a while, but the good news is that most of the time everything is just fine and the claim is paid.

If you have any immediate questions, please contact us at 1-855-806-5057.

If you are in the position to make a claim on a critical illness policy, it is most likely because you have suffered a serious medical condition. The last thing you need is to deal with a wall of paperwork and confusing information. At ivari, we understand that this is a challenging time so we are here to make the claims process as quick and easy as possible.

Step 1: Complete and submit our online CI claim form, or email the ivari claims team. CI claim forms will be emailed to you directly when submitting a claim using the online form.

You’ll need: your policy number, the diagnosis and the date of the diagnosis.

Step 2: When we receive the requested documents and completed forms, we will evaluate your claim. Providing us with your email address will help to expedite this process.

If you have any immediate questions, please contact us at 1-855-806-5057.

To set up or change Pre-Authorized Debit (PAD) payments with ivari, you have two options:

• Complete and submit online.
• Complete the Pre-Authorized Debit form. The fastest and easiest way to send us your completed and signed forms is through our online tool. Alternately, you can mail your completed forms to ivari, P.O. Box 4241, Station A, Toronto, ON M5W 5R3.

You have three options when changing your contact information:

• Complete and submit online.
• Call us directly at 1-800-846-5970.
• Complete the Contact Information Change form.

The fastest and easiest way to send us your completed and signed forms is through our online tool. Alternately, mail them to ivari, P.O. Box 4241, Station A, Toronto, ON M5W 5R3.

To transfer the ownership of your ivari policy, you have two options:

• Complete and submit online.
• Complete a Notice of Transfer of Ownership.

A transfer of ownership may have tax consequences depending on the owner’s relationship as described in the Income Tax Act.

What does arm’s length mean? A relationship between a non-related person as defined in the Income Tax Act section 251(1) and (2). For an individual, a non-related person can be an uncle, aunt, nephew or niece. For a corporation, it means one person or group of related individuals has no controlling interest, for example a shareholder controlling less than 50%.

What does non-arm’s length mean? A relationship between related persons as defined in the same sections. For an individual, a related person means an immediate family member connected by blood, marriage or common-law, or adoption, excluding uncles, aunts, nephews and nieces. For a corporation, it means a controlling interest of 50% or more.

What does opting out of the automatic rollover under subsection 148(8.1) or 148(8.2) mean? On a transfer between current or former spouses or common-law partners, the Income Tax Act allows an automatic tax-deferred rollover if the parties meet specific requirements, one being that both must be Canadian residents. In some cases, such as a court order, one party may be required to pay an amount to the other. That is when the owners would typically opt out, and they need to provide the amount exchanged between the parties.

Send us a completed Request for Change of Servicing Representative Form (DCC 369) or a Letter of Direction, signed by the policy owner(s) and the new servicing agent. Be sure to include your policy number(s).

If you need help locating your advisor, please contact ivari Customer Service at 1-800-846-5970.

• Submit an online Policy Service Application by completing the “Update/correct my name” section.
• Or complete sections 1 and 10 of the Policy Service form and sign on page 4.

A copy of the name change documentation must be submitted. For corporations, please attach articles of amalgamation or amendment showing the correct legal name.

• Submit an online Beneficiary Change.
• Or complete a Change of Beneficiary form.

All policy owners, including any irrevocable beneficiaries, must sign the Change of Beneficiary form.

At this time, only the following provinces accept eSignatures for the Change of Beneficiary form: AB, BC, MB, NB, NL, ON and QC. Clients residing in other provinces will need to download, print, sign and send the PDF version of this form to ivari through our Send Documents tool.

• Submit an online Policy Service Application by completing the “Take a Policy Loan against my Policy’s Value” section.
• Or complete sections 1, 6 and 7 of the Policy Service form and sign on page 4.

A loan against your universal life policy may cause the policy to lapse if it is not adequately funded, and this transaction may have a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.

• Submit an online Policy Service Application by completing the “Make a withdrawal from my Policy’s Value (Partial Surrender)” section.
• Or complete sections 1, 5(a) and 7 of the Policy Service form and sign on page 4.

A withdrawal against your universal life policy may cause the policy to lapse if it is not adequately funded, and may have a taxable consequence.

Before cancelling your valuable insurance policy, we encourage you to speak to your advisor.

If the policy has no cash value, please submit a letter of direction including the policy owner(s) and insured(s) names, plus a policy number. All policy owners must sign and, if applicable, irrevocable beneficiaries must also sign.

• Submit an online Policy Service Application by completing the “Cancel/Surrender – Full Surrender” section.
• Or complete sections 1, 5(b) and 7 of the Policy Service form and sign on page 4.

This transaction may have a taxable consequence.

There are three ways for you to make your scheduled premium payments to your existing ivari policy: Pre-Authorized Debit, online banking and mailing a cheque. See payment options for full details.