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Making a claim

We are here to make the claims process as easy as possible.

Life insurance claims

You can report a claim by submitting an online form, calling 1-800-846-5970, or emailing the claims team with the relevant details. After we are notified of the insured person’s critical illness or death, we will send the claim requirements with instructions.

For life claims, please have ready:

  • Policy number
  • Insured’s first and last name
  • Cause of death, whether accident or illness
  • Date of birth
  • Country of death

Occupational disability and waiver of premium claims

For occupational disability claims: policy number, the date the insured stopped working, and the cause of the occupational disability.

For waiver of premium claims: policy number, the insured’s first and last name, the date the insured stopped working, and the cause of disability.

Critical Illness Protection claims

Submit claims online, by phone at 1-800-846-5970, or by email with the policy number, the insured’s first and last name, the diagnosis, and the date of diagnosis.

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